Renew

Your Next Step, Powered by Girl Scouts!
New Badges, New Journeys, New Discoveries

What path will you choose next year? With new programs in outdoor adventure and STEM and the promise of dozens of new skills to learn and awards to earn, at Girl Scouts the trail is yours to blaze! You’re a force to be reckoned with, and we can help you unleash more of that unstoppable potential—in a place that’s all about championing girls’ success. Whatever the next step looks like for you, we can help you make it happen.

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Early Renewal GIRL Incentive: May 1 - 31

Girl Incentives:

Renew May 1-31:

Leading The Way t-shirt*
2019 My Next Step patch

*T-shirt supply limited - the first 7,000 girls to renew in May will get a t-shirt and an email with a size order form. Any girl that does not submit their shirt size by June 15 will receive a Youth Large.

Early Renewal GIRL Incentive: June 1 - July 1

Girl Incentives:

Renew June 1-July 1:

2019 My Next Step patch

Early Renewal TROOP LEADER Incentive: May 1 - 31

Troop Leader Incentive:

Renew & Sign Leader Agreement Form Between May 1-31:

Receive a Following Their Lead t-shirt*

*T-shirt supply limited - the first 3,000 leaders to renew and submit a signed Leader Agreement in May will receive a t-shirt. An email will be sent the week following your renewal containing a Leader Agreement and a t-shirt size order form. Any leader that does not submit a shirt size by June 15 will receive an Adult Large.

Trouble Logging In?

Q: Why isn’t my username working?
A: Your username is typically your email address. If you have more than one email address, try each. You can also use the “Forgot Your Password?” link to send a reset email to your email address. If you’re still having trouble, contact your council’s Customer Care team.

Q: Why aren’t I getting the password reset emails?
A: The password reset emails come from gsusacustomercare@girlscouts.org, so please make sure it’s added to your safe senders list. If you requested the reset email before marking our email address as safe, check your spam folder. If you’re still not receiving the email, contact your council’s Customer Care team to verify that your username/email address is correct.

Q: How do I reset my password when I no longer have access to the email address associated with my account?
A: Your council’s Customer Care team can easily change your username/email address without requiring you to recreate your account.

Q: Why can’t I see my family when I log in?
A: There are a couple reasons this could happen:

Another adult family member may be listed as the preferred contact on the account. That person must log in to renew. Contact your council’s Customer Care team if you’d like to be listed as your household’s preferred contact.
You may have a second or duplicate account with a different email address. Try a different username. If that works, be sure to contact your council’s Customer Care team to merge the two accounts into one.

Q: Why can’t I see my troop(s) when I log in?
A: There are several reasons this could happen:

Troops are listed on a separate tab from your family. If you have more than one troop, look for the pull-down menu to change between them.
Check your member profile to make sure you’re listed as a volunteer in the troop.
Not all troop volunteers can access the troop tab. Check with your council to see which volunteer roles they allow to access the tab.
If your background check has expired, you may lose access until it is up-to-date.

Your council’s Customer Care team can provide additional support.